Refund Policy

You can cancel a plan (“Study”, “Semester”, “Programme”) or a top-up at any time while its term is running and get your money back for the unused part (Art. 32 of the Consumer Rights Protection Law, Art. 782 of the Russian Civil Code).

Each purchase is refunded separately: refunding a plan doesn't affect a top-up, and vice versa.

Free, gift and compensation hours are not refunded in money.

Once a purchase's term has ended, its hours expire and are not refunded.

If the service was provided with defects, you have the rights given by the consumer protection law.

If no more than 2 of a plan's paid hours have been used, we refund its full price, no questions asked. This applies to “Study”, “Semester” and “Programme”; it doesn't apply to a top-up.

A full refund under this rule is possible once per person. A repeat request, including from another account, is calculated under the general rule.

Refund amount = purchase price × the share of paid hours not used: the unused paid hours divided by all of the purchase's paid hours (15 for “Study”, 50 for “Semester”, 200 for “Programme”, 5 for a top-up). There is no multiplier for days.

Used hours are the paid hours deducted from this purchase: listening time (under “How we count hours” in the Terms of Service), overage settled from it and unlocked summaries. Overage and summaries selected at payment are shown on the payment screen before you press “Pay”.

Hours are deducted in this order: free hours first (compensation hours together with them), then paid hours — starting with those whose term ends soonest — and only after them gift hours. So free hours don't reduce the refund, and gift hours don't increase it.

The share is counted at the time of calculation: hours spent after you sent the request also count as used. On calculation, the purchase's remaining hours, gift hours included, are cancelled.

We don't withhold the YooKassa fee. We round the amount to the kopeck. If less than 1 ₽ of the payment would remain after the calculation, we refund it in full.

1. “Study”, 990 ₽. 1 hour 40 minutes of paid hours have been used — no more than 2 hours, so we refund the full 990 ₽.

2. “Study”, 990 ₽. The payment screen showed that 1 hour of the purchase would settle overage; then you listened to lectures for 5 hours. 6 of 15 hours are used, 9 remain, the share is 0.6. We refund 990 ₽ × 0.6 = 594 ₽, and gift hours, if any were credited, are cancelled.

3. A top-up, 390 ₽. 2 of its hours have been used, 3 of 5 remain, the share is 0.6. The first-2-hours rule doesn't apply to a top-up, so we refund 390 ₽ × 0.6 = 234 ₽.

4. “Programme”, 13 200 ₽. 50 paid hours have been used, 150 of 200 remain, the share is 0.75. We refund 13 200 ₽ × 0.75 = 9 900 ₽, and gift hours, if any were credited, are cancelled.

Email hello@wisot.app with the subject "Refund" from the address the payment receipt was sent to. Tell us the payment date and amount and what to refund — a plan or a top-up.

We don't accept requests from other addresses: this protects your payment from requests by others. The exception is a demand from a legal guardian (see below).

We process requests once a week — on Mondays, or on the next business day if Monday is a day off. We refund the money within 10 days of receiving the request.

The refund goes only through YooKassa to the method you paid with. We can't transfer the money to another card, by phone number or in cash — including if the card was reissued. If the card was closed or reissued, ask your bank where the refund will arrive.

How long the money takes to arrive after the refund depends on your bank.

YooKassa automatically sends a refund receipt ("возврат прихода") to the address on the receipt.

With any refund, full or partial, the purchase's remaining hours, paid and gift, are cancelled. If a plan is refunded, quotas become the free ones; nothing is deleted — anything above the free quotas stays available to view.

A refund doesn't change overage: if you have any, it is still settled by the next hours credited under the Terms of Service. Overage is never collected in money.

If you dispute a payment through your bank, the hours from that payment are cancelled, and to respond to the bank we will pass information on how the plan was used through YooKassa.

If the purchase was made by a user aged 14–17, their parent or other legal guardian may demand a full refund. This is not an automatic right: we consider the demand against these criteria:

• the age category “14–17” was set in the account before the payment;
• the applicant confirms the payment — date, amount and the last 4 digits of the card;
• the applicant confirms that they are the user's legal guardian: they send a copy of the birth certificate or guardianship document with everything hidden except the names and the parent or guardian relationship; we delete the copy once we have decided on the request;
• no full refund on this ground has been made for this user before — it is possible once.

Send the demand to hello@wisot.app from any address with the subject "Refund — legal guardian". In this case too, the money is refunded only through YooKassa to the same payment method.

If the criteria are not met, the refund is calculated under the rules above. With a full refund, overage is written off and is not settled from later purchases. These rules don't limit the rights the law gives a legal guardian.

Organizations that use Wisot under a separate agreement get refunds on the terms of that agreement.