Effective April 7, 2026 · Version 1.0
Refund Policy
Our terms for refunding paid Wisot subscriptions. Aligned with the Russian Consumer Protection Law and the promises we make on the website.
TL;DR
The trial requires no card, so there's nothing to refund. After you activate a paid subscription, you have 14 days to request a full no-questions refund. Beyond that — pro-rated refund for unused time, on request. We don't run a no-refund policy, because trust matters more than short-term wins. We have never denied a refund and don't plan to.
§01The 14-day trial — nothing to refund
When you first install Wisot, you get 14 days of full Pro access without entering a card. When the trial ends, you automatically drop to the free tier (3 audio hours per month).
Since no charge happens during the trial, there's nothing to refund. If you decide Wisot isn't for you, just uninstall — or stay on the free tier.
§0214-day no-questions money-back guarantee
Within 14 calendar days of your **first** paid charge, you can request a full refund — no questions asked.
Guarantee terms:
- Applies only to the first payment — not to recurring monthly charges
- Refunded to the same payment method you used
- Funds appear back in your account within 10 business days (depends on your bank)
- After the refund, your account automatically reverts to the free tier — your data is not deleted
§03Pro-rated refund for unused time
After the 14-day full guarantee window, you can still request a refund — but only for the unused portion of your subscription, prorated by the remaining days.
Example: you paid for a month on the 1st and decide to cancel on the 20th. We'll refund the 10 remaining days.
This isn't required by law — it's our voluntary policy, and we honor it.
§04When a refund can be denied
There are exactly two scenarios where we may deny a refund. Both involve abuse, not normal use.
- If your account was suspended for violating the Terms of Service (see /terms — "Acceptable use"). For example, if multiple people were sharing one subscription.
- If you've already received one refund for the same account within the previous 12 months.
In every other case, the refund is guaranteed. In our company's history we've never denied a refund for any other reason, and we don't plan to.
§05How to request a refund
The process is simple. No 20-field forms.
1. Email hello@wisot.app with the subject line "Refund".
2. Include the email address linked to your Google account in Wisot and the date of your last payment.
3. Optionally, tell us briefly what didn't work for you. Not for verification — to help us improve.
We process requests within 3 business days. Refund confirmation arrives by email. Funds reach your account within 10 business days (depends on your bank).
§06What happens to your data after a refund
A refund does not delete your account. You automatically drop to the free tier and can keep using the service.
If you want to fully delete your account and all associated data, that's a separate request. You can delete it in one click in the app settings, or by emailing hello@wisot.app with the subject "Delete account".
§07Honesty guarantee
We publicly commit: in Wisot's entire history, we have never denied a refund for any reason other than the two scenarios listed above — and we don't intend to start.
If for some reason you've been denied a refund and feel it doesn't match this policy, email the founder directly at mikhail@wisot.app with the subject "Refund dispute". I (Mikhail Orlov, CEO) personally review these within 24 hours.